Return, Refund & Exchange Policy
Last Updated: September 17, 2026
At NuAira & Co (“NuAira,” “we,” “us,” or “our”), we want you to be satisfied with your purchase. This Return, Refund & Exchange Policy explains our procedures for returns, refunds, exchanges, damaged or incorrect orders, and applicable consumer rights.
This policy applies to eligible purchases made directly from NuAira & Co.
45-Day Return Policy
Unless applicable law provides additional rights, eligible products may be returned within 45 days after the date you receive your order.
We accept eligible returns for both defective and non-defective products, including eligible change-of-mind returns.
To qualify under our voluntary 45-day return policy, the item must generally be:
- Returned within 45 days after delivery;
- Unworn and unused;
- In the same condition in which you received it;
- Returned with its original tags; and
- Returned in its original packaging, where reasonably possible.
You must also provide your order number, receipt, or other proof of purchase.
Nothing in this policy limits any mandatory consumer rights that apply under the laws of the country, state, province, or territory where you live.
How to Start a Return
To request a return or exchange, contact:
returns@nuairaco.com
Please provide your order number and identify the item or items you wish to return. For damaged, defective, or incorrect products, please also provide a description of the issue and, where reasonably possible, photographs showing the problem.
After reviewing your request, we will provide applicable return instructions.
Approved mail returns should be sent to:
NuAira & Co
1615 Tigris Ct
Atlanta, GA 30349
United States
Items returned without first requesting a return may not be accepted, except where applicable law gives you a right to return an item without following this procedure.
Return Shipping Costs
Change-of-Mind Returns
For voluntary returns because you changed your mind, ordered the wrong item, or otherwise no longer want an eligible product, the customer is responsible for return shipping costs, unless applicable law requires otherwise.
Original shipping and expedited-delivery charges are generally non-refundable under our voluntary return policy, except where applicable law requires a refund.
We recommend using a trackable shipping service. For higher-value returns, you may also wish to purchase shipping insurance.
NuAira & Co cannot issue a refund for a voluntary return that we do not receive unless applicable law provides otherwise.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged or defective, or if you receive the wrong product, contact us promptly at returns@nuairaco.com.
After confirming the issue, NuAira & Co will provide an appropriate remedy as required by applicable law.
When a return is necessary because of our error or a qualifying product defect, NuAira & Co will cover reasonable return shipping costs or provide another return method at no cost to you where required.
Exchanges
We accept exchanges for eligible products within the applicable return period.
Depending on product availability, we may process an exchange directly or ask you to return the original item for a refund and place a separate order for the replacement.
The quickest option is generally to request a return of the original item and purchase the desired replacement separately once appropriate.
Replacement product availability is not guaranteed.
Non-Returnable Items and Exceptions
Certain products may be excluded from our voluntary 45-day change-of-mind return policy, including:
- Products made to your specifications or clearly personalized or customized;
- Gift cards;
- Perishable goods, if offered;
- Certain sealed personal-care, hygiene, intimate, or sanitary products after the seal has been broken, where returning the product would be inappropriate for health or hygiene reasons;
- Hazardous materials, flammable liquids, or gases; and
- Other products that applicable law permits us to exclude from change-of-mind returns.
Please contact returns@nuairaco.com if you have questions about whether a particular product is eligible for return.
These exclusions do not eliminate rights that cannot legally be waived, including applicable rights concerning defective, damaged, misdescribed, or incorrect products.
Sale, Clearance, and Promotional Items
Sale, clearance, and promotional products may be designated as final sale where permitted by applicable law.
A final-sale designation does not eliminate any consumer rights that cannot legally be waived, including applicable rights concerning defective, damaged, misdescribed, or incorrect products or mandatory cancellation or withdrawal rights.
Condition of Returned Products and Partial Refunds
For returns made under our voluntary 45-day policy, NuAira & Co may reduce a refund if a returned product has been used, damaged, altered, or is missing components for reasons unrelated to a product defect or an error by NuAira & Co.
Any reduction will be reasonably related to the loss in value caused by the condition of the returned product and will only be applied where permitted by applicable law.
This provision does not limit your rights when an item was already damaged, defective, incorrect, or otherwise non-conforming when delivered.
Refunds
Once we receive your return, we will inspect it and notify you whether your refund has been approved.
For approved voluntary returns, refunds are normally issued to the original payment method within 10 business days after the returned merchandise has been received and inspected.
Your bank, credit-card company, or payment provider may require additional time to process and post the refund to your account.
Where applicable consumer law requires a refund sooner or establishes a different refund deadline, NuAira & Co will follow the legally required deadline.
If more than 30 business days have passed after we notified you that your refund was approved and you have not received it, contact:
refunds@nuairaco.com
Original Shipping Charges
For ordinary voluntary returns under our 45-day policy, original shipping charges and upgraded or expedited shipping charges are generally non-refundable.
However, where applicable law requires us to refund original standard delivery charges, including certain statutory cancellation or withdrawal rights, NuAira & Co will refund the amount required by law.
Additional amounts paid specifically for expedited, express, premium, or other upgraded delivery generally will not be refunded beyond the cost of standard delivery unless required by applicable law.
Gifts
If an eligible product was purchased as a gift and shipped directly to the gift recipient, NuAira & Co may provide the recipient with merchandise credit or another permitted refund method where appropriate.
If the purchaser had the order delivered to themselves and later gave it as a gift, refunds will generally be issued to the original payment method used by the purchaser.
Any mandatory rights available to the purchaser or gift recipient under applicable law remain unaffected.
Country and Regional Consumer Rights
Our voluntary 45-day return policy provides additional contractual return rights. It does not replace, restrict, or reduce consumer rights that cannot legally be waived.
United States
For purchases delivered within the United States, our voluntary 45-day return policy applies to eligible products as described above.
Additional rights concerning defective, damaged, misrepresented, or non-conforming goods may apply under federal or state law.
Nothing in this policy limits consumer rights that cannot legally be waived.
Canada
For purchases delivered within Canada, our voluntary 45-day return policy applies to eligible products.
Consumer-protection requirements may differ by province or territory, particularly concerning defective products, misrepresentation, delivery issues, and online sales.
Nothing in this policy limits mandatory rights or remedies available under applicable Canadian federal, provincial, or territorial law.
United Kingdom
Our voluntary 45-day return policy is in addition to applicable UK statutory consumer rights.
For qualifying distance purchases, including many online purchases, consumers generally have a statutory right to cancel within 14 days after receiving the goods without providing a reason.
After notifying us of the cancellation, the consumer generally has an additional 14 days to return the goods.
For a qualifying statutory cancellation, NuAira & Co will refund payments as required by applicable UK law, including the applicable cost of standard outbound delivery.
If you selected a more expensive delivery method, such as express delivery, we generally are not required to refund the additional amount above the cost of our standard delivery option.
Customers will generally be responsible for the direct cost of returning products following a change-of-mind cancellation, provided that responsibility was properly disclosed and except where applicable law requires otherwise.
Certain products may be excluded from statutory cancellation rights, including certain personalized products, rapidly perishable products, and certain sealed hygiene-related products once unsealed.
Statutory rights concerning faulty, damaged, misdescribed, or otherwise non-conforming products are separate from our voluntary return policy and remain unaffected.
European Union / European Economic Area
Our voluntary 45-day return policy is in addition to mandatory consumer rights available to qualifying EU/EEA consumers.
For qualifying distance purchases, consumers generally have a statutory 14-day right of withdrawal, beginning after receipt of the goods, during which they may withdraw from the purchase without providing a reason.
Where a statutory withdrawal applies, NuAira & Co will provide refunds within the period required by applicable law. Where permitted, we may withhold reimbursement until the goods have been returned or you provide evidence that they have been sent back.
Where required by law, the refund will include the cost of our least expensive standard outbound delivery method.
Additional charges resulting from your selection of a more expensive delivery method generally are not refundable.
Unless NuAira & Co agrees otherwise or applicable law requires otherwise, the customer is responsible for the direct cost of returning products following a change-of-mind withdrawal, provided this responsibility was properly disclosed before purchase.
Certain products may be legally exempt from the statutory withdrawal right, including some personalized or made-to-order goods, rapidly perishable goods, and certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
Separate statutory rights and guarantees may apply when products are faulty, damaged, misdescribed, or otherwise do not conform to the contract.
Our voluntary 45-day return period does not replace or shorten those statutory rights.
Other Countries
For orders delivered to countries not specifically listed above, our voluntary 45-day return policy applies to eligible products.
Local consumer-protection laws may provide additional rights concerning cancellations, returns, defective products, refunds, warranties, or delivery.
Where a mandatory local law provides greater rights than this policy, the applicable mandatory local law will apply.
Contact Information
Returns and Exchanges
Email: returns@nuairaco.com
Refund Questions
Email: refunds@nuairaco.com
Return Address
NuAira & Co
1615 Tigris Ct
Atlanta, GA 30349
United States
Consumer Rights Notice
This Return, Refund & Exchange Policy does not exclude, restrict, or modify any consumer guarantee, statutory warranty, right of withdrawal, cancellation right, or other consumer right that cannot lawfully be excluded, restricted, or modified.
